Home Chocolate Fountain Warranty
This warranty is available to consumers only and is void if the appliance is used commercially. Commercial use is defined as use in exchange for payment or compensation; use with the intent of promoting a business or increasing business with its presence; or use resulting in excessive wear and tear. This appliance has been designed for normal household use only. Except as otherwise required by law, this warranty is not available to retailers or other commercial purchasers or owners. This warranty is extended only to the original owner and is valid only on products purchased for use in the United States and Canada.
We warrant that your Sephra Home Chocolate Fountain will be free of defects in materials and workmanship under normal home use for one year from the date of original purchase.
We encourage you to promptly register your product to facilitate verification of the original date of purchase. To register, please email a photo of the bottom of your fountain where the serial number is embossed, to info@sephrausa.com, along with your order number and full name. Failure to register your product will not diminish your warranty rights.
If your Sephra Home Chocolate Fountain should prove to be defective within the warranty period, we will repair the unit or, at our sole discretion, replace it at no charge. The customer is responsible for all applicable shipping expenses.
To obtain warranty service, you must first contact our Customer Service Center via the Chat option on our website, by emailing info@sephrausa.com or calling 858 675 3088.
Our regular office hours are Monday to Friday 8am - 4.30pm EST.
If a Customer Service Representative determines that repair is necessary, a Return Authorization will be issued. This Return Authorization will clearly outset the information pertinent to the return.
A printed copy of this must be included with the returned item so it can be clearly identified on arrival. Products returned to Sephra without a Return Authorization are not guaranteed to be accepted or processed.
Sephra will either repair the damaged product or replace it with a new, refurbished, or equivalent model at their sole discretion.
Sephra can arrange for collection and return, however this is a chargeable service; a Customer Service Representative will provide you with rate information.
IMPORTANT: For added protection and secure handling, we encourage you to use an insured shipping service which provides you with a tracking number to trace your shipment.
Sephra USA LLC is not responsible for in-transit damage or for packages not delivered to us. Lost and/or damaged products are not covered under warranty.
Your Sephra Home Chocolate Fountain has been manufactured to strict specifications and has been designed for use only with authorized accessories and replacement parts. This warranty expressly excludes any defects or damages caused by accessories or replacement parts, or by repair service other than as authorized by Sephra USA LLC.
Sephra USA LLC is not responsible for consequential damages relating to fountain use or misuse, such as damage to home furnishings, clothing, or other household items.
Excluded from this warranty are damages or defects which resulted from other than normal household use, such as commercial use, abuse, or damage caused by accident, impact, negligence, improper maintenance, or storage contamination and deterioration due to water or other liquids or insect infestation.
This warranty excludes all incidental or consequential damages.
