Free Ground Shipping Notice: All products advertised with free shipping will be shipped free via FedEx Ground or US Postal Service ONLY to the 48 contiguous United States. Free shipping only applies to those items advertised as free shipping. Shipping charges will apply to those items that do not have free shipping.
Please note: When figuring out the estimated time of delivery, you CANNOT count the day the order ships as a shipping day. For example, if you choose the 2-day option on a Wednesday, this order would ship Wednesday and arrive on Friday.
If you are concerned about getting your order on time, please feel free to call us, we can help and possibly get your order out the same day.
Generally all orders within the US will be shipped via Fedex. Orders that weigh less than 2 lbs. may be shipped US Postal Service if it is a better service for the order.
All orders shipped to Canada will be shipped UPS or US Postal Service at our discretion if it is a better service for the order location.
All international orders (except Canada) will ship via Fedex International Economy. Upon arrival of the international order, you will be charged duties and taxes to import the order. We do not know what these fees will be and we do not collect them as part of your order. Your local customs agency will contact you with these details.
Orders placed before 9:30am Pacific Time will ship the same business day. All orders placed after 9:30am Pacific Time will ship the following business day. Orders are only shipped Monday thru Friday. Please see the information below for details.
Ground Shipping Terms
Estimated transit time applies from the date of shipment, not the date the order is placed.
- FedEx Ground: 1-5 business days within the contiguous U.S.; 3-7 business days to and from Alaska and Hawaii. Service days are Monday-Friday. Delivery is by the end of the business day. FedEx Ground cannot deliver to P.O. boxes.
- FedEx Home Delivery: 1-5 business days within the contiguous U.S.; 3-7 business days to and from Alaska and Hawaii. Service days are Tuesday-Saturday. Delivery is between 9am and 8pm FedEx Home Delivery cannot deliver to P.O. boxes.
If you would like to ship your order express, it must be placed online before 9:30am Pacific Time in order for it to ship the same day. If placed online after 9:30am Pacific Time, your order will ship the next business day. If your express order is placed by phone with a representative before 1pm Pacific Time, we can get your order out the same day. Weekends (Saturday and Sunday) do not count as shipping days. Please call us at (877) 617 8803 if you would like to guarantee delivery by a certain day.
Express Shipping Terms
Estimated transit time applies from the date of shipment, not the date the order is placed. Overnight orders shipped on Friday will arrive on Monday. For Saturday Delivery, please call.
- FedEx Express Saver: Delivery to businesses by 4:30pm and to residences by 7pm, in 3 business days.
- FedEx 2Day: By 4:30pm in 2 business days to most areas (by 7pm to residences).
- FedEx Priority Overnight: Next-business-day delivery by 10:30am to most U.S. addresses; by noon, 4:30pm or 5pm in remote areas.
- FedEx Standard Overnight: Next-business-day delivery by 3pm to most U.S. addresses; by 4:30 p.m. to rural areas.
Once your order has shipped, you will be receiving an email with your tracking information so that you will know exactly when your order will arrive.
International Orders and Shipping
Estimated Transit Times for FedEx Ground Shipments
Please contact us if you have questions as to where a product will be shipping from. SHIPPING LOCATIONS FOR PRODUCTS IS SUBJECT TO CHANGE WITHOUT NOTICE, click on the product in the store for exact shipping details.
In order to provide faster shipping services to you, our 20lb cases of Belgian, Premium and Chocolate Melts chocolate are available to ship from one of two locations: San Diego or Buffalo, NY. We will determine which location is best to ship your order from. All orders for 20lb cases of chocolate should arrive within 3 business days if shipped via FedEx Ground. Shipping times and locations are subject to change without notice depending on inventory availability at each location. All other Sephra products only ship from San Diego. Orders cannot be picked up from our Buffalo location.