USA & Canada Shipping Information
Chocolate may melt in transit during the warm weather months (April through November). However, this DOES NOT affect the quality or flavor of the product, which CAN be re-melted and used normally. Heat can affect the appearance of the product (blooming), however the quality and taste remains unchanged. We specifically pack into convenient to microwave 2lb bags for this very reason. Please note: returns, exchanges and refunds are not accepted for instances of melting.
Orders are only shipped Monday through Friday. Estimated transit times apply from the date of shipment, not the date the order is placed. If you are concerned about getting your order on time, please feel free to call us, we can help and possibly get your order out the same day. We endeavor to ship orders placed before 9:00am EST the same business day, otherwise orders will ship the following business day.
On individual product listings where Free Ground Shipping is offered, said service only applies to the 48 contiguous United States.
Tracking & Delivery
We recommend creating an account, or signing in to your account, during the checkout process. This will give you access to your tracking information, by clicking on the order on your home page. Once your order has shipped, the system will automatically email you a final receipt, which indiacates your package has been dispatched; and tracking can be followed so that you will know exactly when your order will arrive. Please note, no shipping method is guaranteed to arrive within the estimated time. Unfortunately, although rare, delays can happen due to poor weather, and incidents out of our control. We will always endeavour to help meet your needs, dispatch your order within the indicated processing times on the selected service, and try our best to get your delivery to you on time. However, refunds will not be accepted in the event of a carrier delay. As such we always recommend you placing your order well in advance of your event to avoid any disappointment.
Standard Ground Shipping
Generally all orders within the US will be shipped via FedEx.
FedEx Ground: 2-6 business days within the contiguous U.S.; 4-8 business days to and from Alaska and Hawaii. Service days are Monday-Friday. Delivery is by the end of the business day. FedEx Ground cannot deliver to Po Boxes.
FedEx Home Delivery: 2-6 business days within the contiguous U.S.; 4-8 business days to and from Alaska and Hawaii. Service days are Tuesday-Saturday. Delivery is between 9am and 8pm FedEx Home Delivery cannot deliver to Po Boxes.
USPS: Orders that weigh less than 2lb, to Canada or to a Po Box address may be shipped via the US Postal Service or alternative methods.
Estimated transit time applies from the date of shipment, not the date the order is placed. Overnight orders shipped on Friday will arrive on Monday. For Saturday Deliveries, please contact us.
FedEx 2Day: By 4:30pm in 2 business days to most areas (by 7pm to residences).
FedEx Priority Overnight: Next-business-day delivery by 10:30am to most U.S. addresses; by noon, 4:30pm or 5pm in remote areas.
FedEx Standard Overnight: Next-business-day delivery by 3pm to most U.S. addresses; by 4:30 p.m. to rural areas.
International Orders and Shipping
Click here to see a list of our international distributors.
Sephra USA dispatches to all 110/120v countries. Items shipping internationally from the US, as well as items being dispatched from our UK Head Office/Warehouse, are shipped DDU (Delivered Duty Unpaid) and we do not collect VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package. Depending on the receiving country, your package may incur local customs or VAT charges. We recommend contacting your local customs office for more information regarding your country's customs policies.